Wallpaper Zilivyflaba: [MyTuneBD.Com] The net service (Pain) providers

Sunday, April 6, 2008

[MyTuneBD.Com] The net service (Pain) providers

Honorable members,

I have no other way but to resort to all the fellow members asking them what they think about the kind and quality of service our net providers are giving us, wish there was a place where one can get a help and support for the consumers, we consumers are always the enemy. The recent experience with the dial up service of Proshikanet has been the most magnificent!!! Not having the usual card the shop keeper from Dhaka new market insisted on the quality of their service (guess they get higher percentage). First, facing difficulty to register I call them at around 9.30 pm (the service was for night which starts from 9 onwards) but finding no one picking up the phone, lot for the first impression!!! Then when failed trying numerous times I went ahead with the registration by myself which was far from user friendly - not the worst!!! The best part, when ever you try to connect the message comes the phone line is busy and for how long??? no limits, maybe 2 hours to 3 hours or never, now when you call them its rare they pick up the phone and if they accidentally do, one fellow told me we don't have the means to provide the service, sir you have to understand!!!! OUR ISP HAS NO MEANS TO PROVIDE THE SERVICE!!! Then why on earth are you there!!!??? The recent experience with another service provider Onet was more or less the same, never connects. One fellow from Proshikanet even asked me my password!! I wonder why they need it??? In addition to that when I went to their website there were no options for me to change the password.

To cut the story short or not to make it not any longer I leave the id and the password of the wonderful Proshikanet for all the members to judge them selves. Id - arham00 , password – handsome1 (almost most of the month is left and the service is night cruiser which stretches from 9 PM to 8 Am) their access code is 0101330 and for customer care call 8012717 Ext 123 , 132 and 01556363712 and please judge for yourself on what should be done for these types of service (Pain) providers in absence of any accountability???

I think punter has the power no matter how lax our system is, the companies should be brought to an understanding that they cannot not get away with this kind of attitude with the people and is an act of violation of consumer rights which they so much ignore.

Sincerely,

Arham Chowdhury

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